Shipping policy
Shipping Policy
Thank you for visiting and shopping at TOYGNUM. Below are the details of our shipping policy. Please read carefully.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after we receive your order confirmation and payment. You will receive a shipping confirmation email with your tracking number once your order has shipped.
2. Shipping Destinations & Rates
We are thrilled to ship internationally! Please see the estimated shipping options and costs below. Please note: These are examples. You must update them with your actual rates from your chosen carrier (e.g., Shopify Shipping, PayPal, or a freight forwarder).
| Shipping Destination | Standard Shipping (10-20 Business Days) | Express Shipping (5-10 Business Days) |
|---|---|---|
| United States | $4.99 USD or FREE over $50 | $24.99 USD |
| United Kingdom | $5.99 USD or FREE over $60 | $29.99 USD |
| European Union | $5.99 USD or FREE over $60 | $29.99 USD |
| Canada | $5.99 USD or FREE over $60 | $26.99 USD |
| Australia | $6.99 USD or FREE over $70 | $32.99 USD |
Please Note: Shipping times are estimates and do not include our processing time. Delivery times may be longer during sale periods, holidays, or due to unforeseen customs delays.
3. Customs, Duties, and Import Taxes
TOYGNUM is not responsible for any customs and import taxes that may apply once your shipment reaches its destination country. These fees are the responsibility of the customer based on your country's regulations. We cannot label packages as "gifts" to avoid fees.
4. Order Tracking
You will receive a tracking link via email as soon as your order is shipped. Please allow 24-48 hours for the tracking information to update in the carrier's system.
5. What if My Order Is Delayed?
If your order is significantly delayed beyond the estimated time frame, please first use your tracking number for the most accurate information. While we strive to meet these timelines, we are not responsible for delays caused by carriers, weather, or customs processing. However, if your package is lost in transit, please contact us at [insert your customer service email] and we will help resolve the issue.
6. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately at store.toygnum@gmail.com. We will need your order number and photos of the damaged product or packaging to assist you. We will work with you to find a satisfactory solution.
7. Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: [store.toygnum@gmail.com]
Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)